Lowe's

I have been royally frustrated with Lowe's. They have screwed us over and over with this fence. It all started when we went in and ordered all the supplies and lumber, then paid for it. All items were on hand and paid for. So that means they were ours, right? Well, they called us the day before delivery and said they only had 11 of 45 posts. Mike was upset because his brother was coming up on Friday to help with the posts. He went to Lowe's and talked to them and they said this shouldn't have happened. They arranged to get the posts from Sioux Falls.

The next day, the delivery truck called 15 minutes before leaving the store and said they only had about 200 of 750 pickets. Again, we were upset, made several phone calls and were told that there was nothing that could be done and hopefully the pickets would be in on Tuesday of the next week, or Thursday at the latest. They said they would call. Well Thursday night came and we still hadn't heard anything from them so Mike called them. The employee knew nothing and couldn't find the pallets of pickets. When the pickets came in they were supposed to set them aside with Mike's name on them. After the employee couldn't find them he asked to speak to the manager. With a little digging, they found the purchase order and looked up the order to learn the truck never showed up.

Several more phone calls and no luck. The truck with the pickets never delivered. The next day Lowe's called us and said they had found about 200 pickets. Mike went in and got them (even though we had already paid for delivery). This morning we went out to start putting the pickets up, but quickly realized the pickets were bad. They were really rough, too short, or very knotted. The entire load was bad. Mike and I think they were pickets that someone else had already returned as "bad" because when we ordered pickets, they said they would suggest ordering 1/3 more because there will be bad ones. So of course we had to load up the trailer again with the bad pickets and take them in.

Dropped them off at Lowe's this afternoon and we wanted the bad quantity to be added to our order. We got to the truck and realized they had refunded us the money versus putting them back on our order. So we had to turn around and repurchase the pickets. As I'm watching this I'm realizing that it's more expensive because we had a coupon for 10% off our entire order originally and now we had full price. I pointed that out and complained about how everything that is happening is really inconvenient, etc... They ended up giving us 10% off.

Lowe's is apologizing for everything and say our names are at the top of their priority list, yet they have offered nothing to us. I think they owe us something, whether they give us some money back, or a gift card or something. I mean we paid for this stuff and they turned around and sold it before they delivered it to us. Ugh, this is so frustrating!

Right now, Lowe's does not get good reviews from us.